At Kaia Centre Inc., we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you engage with our Business Process Outsourcing (BPO), remote staffing, consulting, or support services.
Information We Collect
Depending on your engagement with us, we may collect:
Business & Contact Information
- Name, company name, job title
- Business email address and phone number
- Company address and website
Operational Information
- Project scope and service requirements
- Internal workflows and process documentation
- CRM, marketing, sales, or administrative data necessary to deliver contracted services
Recruitment Information (if applicable)
- Candidate resumes and employment details
- Skills assessments and background information
Billing & Contract Information
- Payment details
- Invoices and transaction records
- Service agreements and NDAs
Website Data
- IP address
- Browser type and device information
- Cookies and analytics data
How We Use Your Information
We use collected information to:
- Deliver BPO, remote staffing, consulting, and support services
- Communicate project updates and service-related notices
- Recruit, onboard, and manage assigned team members
- Process payments and maintain financial records
- Improve our service quality and operational systems
- Ensure compliance with contractual and legal obligations
We only use information necessary to fulfill our business relationship.
How We Protect Your Data
We implement strict data protection measures, including:
- Secure servers and encrypted systems
- Role-based access controls for team members
- Confidentiality agreements with all staff
- Secure document-sharing platforms
- Regular internal security reviews
We do not sell, rent, or trade your personal or business information.
Confidentiality & Client Data
For BPO services, we may process client-owned data as part of our contracted work. In such cases:
- We act solely as a data processor on your behalf.
- All client data remains your property.
- We follow your instructions and agreed data handling protocols.
- NDAs and data processing agreements (DPAs) are available upon request.
Sharing of Information
We may share information only when:
- Required to fulfill contractual obligations
- Working with authorized third-party service providers (e.g., payroll, accounting, cloud storage)
- Required by law or regulatory authorities
- You provide explicit written consent
All third-party partners are required to maintain confidentiality and appropriate data security standards.
International Operations
Kaia Centre Inc. is headquartered in the Philippines and serves clients internationally, including the United States and Southeast Asia.
We comply with:
- The Philippines Data Privacy Act of 2012
- Applicable U.S. data protection and confidentiality standards where relevant
- Contract-based data protection agreements with international clients
Data Retention
We retain business and operational data only for as long as necessary to:
- Deliver contracted services
- Meet legal, tax, and compliance obligations
- Resolve disputes or enforce agreements
Data is securely deleted or anonymized after the applicable retention period.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your information
- Correct inaccurate data
- Request deletion (subject to contractual obligations)
- Withdraw consent where applicable
Requests may be submitted to the contact details below.
Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and monitor site performance. You may adjust cookie settings through your browser preferences.
Questions or Concerns?
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
info@kaiacentre.com